Privacy policy

Last updated 2 October 2026

This policy explains what personal information Property Playbook collects, why, and how it's handled. We're bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth).

1. What we collect

• Account details — your name, email address and password (stored as a hash), or your profile from a sign-in provider such as Google if you use one. Sign-in is run by Clerk on our behalf.
• Billing details — your name, email, billing address and ABN if you give one, and your payment method. Payments are processed by Stripe; card numbers go to Stripe directly and we never see or store them.
• Usage — which parts of the tool you use and when, and any support messages you send us. Saved filters, shortlists and column choices are stored in your own browser, not on our servers.
• Technical data — IP address, browser and device type, collected in server logs by our hosting provider, Cloudflare.

2. How we use it

• to run Property Playbook, manage your trial and subscription, and provide support;
• to keep the service secure and prevent misuse;
• to understand which features are used so we can improve the product;
• to send service messages about your account or billing, and, if you opt in, product updates;
• to meet our legal obligations, including tax record-keeping.

We don't sell personal information.

3. Who we share it with

We use these providers to run the service, each under its own privacy policy and security controls:

• Clerk — authentication and account management.
• Stripe — payments, invoices and subscription billing.
• Cloudflare — hosting, content delivery and security.

Some of these providers store data outside Australia, including in the United States. We also disclose information where the law requires it.

4. Cookies and local storage

We use essential cookies to keep you signed in. We don't use advertising or cross-site tracking cookies. The tool uses your browser's local storage to keep your saved filters, shortlists and column settings on your device.

5. How long we keep it

We keep account information while your account is active. Billing records are kept for seven years as Australian tax law requires. When you close your account we delete or de-identify your other personal information within a reasonable time, unless we need to keep it for a legal reason.

6. Security

All traffic to Property Playbook is encrypted (HTTPS). Access to account and billing systems is restricted, and our providers maintain their own security programs. No system is completely secure, so please use a strong, unique password.

7. Your rights

You can access and correct the personal information we hold about you from your account page, or by emailing us. You can ask us to delete your account and data. If you have a complaint about how we've handled your information, contact us first; if you're not satisfied with our response you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

8. Contact

Email hello@propertytool.app for anything about privacy.

9. Changes

If we change this policy we'll post the new version here with the date it took effect, and email account holders about significant changes.